VPCS Awards Halsted Financial Services Call Center Compliance Certification

VP Compliance Services’ Vendor Certification program is an extensive review and audit of vendors and debt buyers. A VPCS Certified Vendor is a vendor or debt buyer a lender can trust when looking to outsource elements of their business or sell charged off accounts.

VP Compliance Services is pleased to announce Halsted Financial Services has passed required elements of our Call Center Compliance Certification Program.

The Call Center Compliance Certification Review examined the following areas (listed below) and found Halsted to be operating a compliant organization as of the date of the review and passed our background review.

Halsted Financial Services provides comprehensive call center services from three operating centers. Their facilities in Chicago, Honduras and The Philippines allow their customers to match skill sets to the best labor market and cost, provide for 24/7 coverage and insure capacity availability. They provide call center services including lead generation, sales verification and conversion, ongoing customer service and support, and delinquency management. For more information please contact Rick Arko @ 815-479-1072 or rick.arko@halstedfinancial.com.

Please consider Halsted for any future call center services.

For any questions regarding our Vendor Certification Program please contact Rick Wittwer at (877) 350-9933 X5 or wrw@vpcs.biz. The elements of the certification review Halsted passed are listed below:

VPCS Call Center CertificationDescriptionComments
Date Certified Date vendor passed the certification auditRe-audited yearly
Certifications & AccreditationsDescriptionComments
Online Lenders AccreditationDetailed examination of lenders policies and proceduresCurrent
ACA AccreditationDetailed review of debt buyer's policies and servicing practicesCurrent
Liens, Actions, Fines, InvestigationsDescriptionComments
Company Background CheckBackground check of company and associated companiesPassed
Principal Owners Background CheckBackground check of principalsPassed
Required LicensesDescriptionComments
Corporate RegistrationReview of state and federal corporate registrationsCurrent
State Registrations & BondsReview of state registrations and bondsComplete and current
Collections License ReviewAll required licences reviewedComplete and current
DNC Registry and unsubscribe maintenanceBased on marketing channelsCurrent and complete
Agreement Review - ClientDescriptionComments
VendorExamined for required elements of agreementsPassed
Policy and Procedure ReviewDescriptionComments
OFACPolicy Exists
Procedure(s) Exists
Passed
Payment ProcessingPolicy Exists
Procedure(s) Exists
Passed
BSA / AMLPolicy Exists
Procedure(s) Exists
Passed
EFTA / REG EPolicy Exists
Procedure(s) Exists
Passed
FCRA / FACTAPolicy Exists
Procedure(s) Exists
Passed
Identity AuthenticationPolicy Exists
Procedure(s) Exists
Passed
GLBAPolicy Exists
Procedure(s) Exists
Passed
Privacy Policy Exists
Procedure(s) Exists
Passed
Record RetentionPolicy Exists
Procedure(s) Exists
Passed
SCRA / MLAPolicy Exists
Procedure(s) Exists
Passed
UDAAPPolicy Exists
Procedure(s) Exists
Passed
FDCPAPolicy Exists
Procedure(s) Exists
Passed
Vendor ManagementPolicy Exists
Procedure(s) Exists
Passed
TCPAPolicy Exists
Procedure(s) Exists
Passed
Information Security (GLBA)DescriptionComments
PCI ScanPerformed on all IP addressesPassed
Written Security ProgramProgram Policy Exists
Passed
Information Encryption used when transferring dataProgram Policy ExistsPassed
Network MonitoringVendor in placePassed
Firewalls installed Reviewed firewall technology and vendorPassed
Default passwords and Security Parameters updatedPolicy Exists
Procedure(s) Exists
Passed
Protection against system attacksTechnology exists
Adequate practice of testing
Restricted access to Sensitive InformationPolicy Exists
Procedure(s) Exists
Passed
Secure development of system and applicationsPolicy Exists
Passed
AuditsReviewed audit schedule and resultsPassed
Physical SecurityPolicy ExistsReviewed audits - passed
Clean Desk PolicyPolicy Exists
reviewed audit
Passed
Facility Access MonitoringPolicy Exists
reviewed audit and logs
Passed
TrainingDescriptionComments
FDCPAReview of adequacy and frequency of trainingPassed
TCPAReview of adequacy and frequency of trainingPassed
Vendor ReviewDescriptionComments
Ongoing Monitoring (reporting, audits, monitoring, reviews)Reviewed audit frequency and findingsPassed
On boarding (Questionnaire, Contract Review, Background checks, References)Policy Exists
Reviewed audits and frequency
Passed
Payment ProcessingDescriptionComments
Vendor AgreementReviewed agreements of TPPPs and ODFIsPassed
NACHA RequirementsReview policy vs NACHA Best PracticesPassed
Statement ReviewReviewed statements to ensure performance within required threshholdPassed
Compliance Management ProgramDescriptionComments
OversightReviewed organizational structure, authority, and personnel Passed
MonitoringReviewed monitoring programs for adequacy and frequencyPassed
TrainingReviewed training programsPassed
Complaint ManagementReviewed program, system to manage, and inability to editPassed
Written Policies and ProceduresPolicy Exists
Procedure(s) Exists
Passed
Public Internet SearchDescriptionComments
Vendor Name/KeywordPerformed searches and examined all postsAcceptable results
CFPB Complaint DatabaseExamined CFPB complaints, resolutions, and response timingPassed

For more information on how our services can benefit your organization contact us at (877) 350-9933 X5 or wrw@vpcs.biz