Collections

VP Compliance Services’ Compliance Certified Vender program is an extensive review and audit of a Call Center’s policies, procedures, training, background and more.  A Compliance Certified Collections Call Center is a Collector a lender can trust when looking to consummate a new vendor relationship.

VPCS will display all Certified Collections Call Center’s audit and review results.  Interested parties may reach the Collections Call Center’s certification page by clicking the VPCS Certified Vendor logo on the vendor’s website.

VPCS’ Vendor Certification program is not recommended to replace a lender’s own vendor review program.  It may be used to help select a new Collections Call Center a lender will select for consideration.

For more information on VPCS’ Vendor Certification program please contact William “Rick” Wittwer at wrw@vpcs.biz.

Collections Certification
Certifications & Accreditations
Description
Online Lenders (OLA) Accreditation
Certification
Debt Buyers Association
Certification
American Collectors Association
Accredidation
ISO
Certification
CLLA
Certification
SAS70
Certification
Company Background Check
Comments
Liens, Actions, Fines, Investigations
Lexus Nexus Company Background Check
CFPB, FTC, & State AGs
Regulator Check
Licensing, Registrations, Bonds, and Insurance
Comments
State Licenses and Bonds
Review
Errors & Ommissions Insurance
Coverage Levels
Contract Review
Comments
Client Placement Agreement
Review of key elements of the agreements
Polices and Procedures
Comments
Fair Lending
Review of Policy (does one exist and is it complete?)
Identity Authentication
Review of Policy (does one exist and is it complete?)
GLBA
Review of Policy (does one exist and is it complete?)
Privacy
Review of Policy (does one exist and is it complete?)
Record Retention
Review of Policy (does one exist and is it complete?)
SCRA / MLA
Review of Policy (does one exist and is it complete?)
UDAAP
Review of Policy (does one exist and is it complete?)
TILA
Review of Policy (does one exist and is it complete?)
Vendor Management
Review of Policy (does one exist and is it complete?)
TCPA
Review of Policy (does one exist and is it complete?)
Information Security
Review of Policy (does one exist and is it complete?)
Information Security (GLBA)
Comments
Written Security Program
Review of Policy (does one exist and is it complete?)
Information Encryption used when transferring data
Review of Policy (does one exist and is it complete?)
Network Monitoring
Is 3rd party vendor performing?
Firewalls installed
Reviewed firewall technology and vendor
Default passwords and Security Parameters updated
Review of Policy (does one exist and is it complete?)
Protection against system attacks
Technology exists and is utilized
Restricted access to Sensitive Information
Review of Policy (does one exist and is it complete?)
Secure development of system and applications
Review of Policy (does one exist and is it complete?)
Physical Security
Review of Policy (does one exist and is it complete?)
Clean Desk Policy
Review of Policy (does one exist and is it complete?)
Facility Access Monitoring
Review of Policy (does one exist and is it complete?)
Audits
Comments
3rd Party
Review of any 3rd party audits performed
Client Initiated
Review of any 3rd party audits performed
Training (Employee)
Comments
TCPA
Review of adequacy and frequency of training
UDAAP
Review of adequacy and frequency of training
FDCPA
Review of adequacy and frequency of training
New Client On-Boarding
Comments
On Boarding
Review of Prospective Client Questionnaire, Contract Review, Background checks, & References
Underwriting
Review of Quantitative Decision Criteria Utilized
Compliance Management Program
Comments
Oversight
Reviewed organizational structure, authority, and personnel
Monitoring
Reviewed monitoring programs for adequacy and frequency
Training
Reviewed training programs
Complaint Management Program
Comments
Written Policies and Procedures
Review of Policy (does one exist and is it complete?)
Public Internet Search
Performed to identify additional areas of concern
CFPB Complaint Database
Debt Buyer

For more information on how our services can benefit your organization contact us at (877) 350-9933 X5 or wrw@vpcs.biz