VPCS Awards EPCVIP Compliance Certification
VP Compliance Services Vendor Certification program is an extensive review and audit of lead gen vendors. A VPCS Certified Vendor is a vendor a lender can trust when looking to purchase leads.
VP Compliance Services is pleased to announce EPCVIP has passed required elements of our Lead Gen Compliance Certification Program.
The Lead Gen Compliance Certification Review examined the following areas (listed below) and found EPCVIP to be operating a compliant organization as of the date of the review and passed our background review.
Please consider EPCVIP for any future lead gen services.
For any questions regarding our Vendor Certification Program please contact Rick Wittwer at (877) 350-9933 X5 or wrw@vpcs.biz. The elements of the certification review EPCVIP passed are listed below:
| VPCS Lead Gen Certification | Description | Comments |
| Date Certified | Date vendor passed the certification audit | Re-audited yearly |
| Certifications & Accreditations | Description | Comments |
| Online Lenders Accreditation | Detailed examination of lenders policies and procedures | Current |
| Liens, Actions, Fines, Investigations | Description | Comments |
| Company Background Check | Background check of company and associated companies | Passed |
| Principal Owners Background Check | Background check of principals | Passed |
| Required Licenses | Description | Comments |
| Corporate Registration | Review of state and federal corporate registrations | Current |
| State Registrations & Bonds | Review of state registrations and bonds | Complete and current |
| Collections License Review | All required licences reviewed | Complete and current |
| Agreement Review - Client | Description | Comments |
| Vendor | Examined for required elements of agreements | Passed |
| Policy and Procedure Review | Description | Comments |
| Identity Authentication | Policy Exists Procedure(s) Exists | Passed |
| GLBA | Policy Exists Procedure(s) Exists | Passed |
| Privacy | Policy Exists Procedure(s) Exists | Passed |
| Record Retention | Policy Exists Procedure(s) Exists | Passed |
| SCRA / MLA | Policy Exists Procedure(s) Exists | Passed |
| UDAAP | Policy Exists Procedure(s) Exists | Passed |
| Vendor Management | Policy Exists Procedure(s) Exists | Passed |
| TCPA | Policy Exists Procedure(s) Exists | Passed |
| Information Security (GLBA) | Description | Comments |
| PCI Scan | Performed on all IP addresses | Passed |
| Written Security Program | Program Policy Exists | Passed |
| Information Encryption used when transferring data | Program Policy Exists | Passed |
| Network Monitoring | Vendor in place | Passed |
| Firewalls installed | Reviewed firewall technology and vendor | Passed |
| Default passwords and Security Parameters updated | Policy Exists Procedure(s) Exists | Passed |
| Protection against system attacks | Technology exists | Adequate practice of testing |
| Restricted access to Sensitive Information | Policy Exists Procedure(s) Exists | Passed |
| Secure development of system and applications | Policy Exists | Passed |
| Audits | Reviewed audit schedule and results | Passed |
| Physical Security | Policy Exists | Reviewed audits - passed |
| Clean Desk Policy | Policy Exists reviewed audit | Passed |
| Facility Access Monitoring | Policy Exists reviewed audit and logs | Passed |
| Training | Description | Comments |
| FDCPA | Review of adequacy and frequency of training | Passed |
| TCPA | Review of adequacy and frequency of training | Passed |
| Vendor Review | Description | Comments |
| Ongoing Monitoring (reporting, audits, monitoring, reviews) | Reviewed audit frequency and findings | Passed |
| On Boarding (Questionnaire, Contract Review, Background checks, References) | Policy Exists Reviewed audits and frequency | Passed |
| Vendor Agreement | Reviewed agreements of TPPPs and ODFIs | Passed |
| Compliance Management Program | Description | Comments |
| Oversight | Reviewed organizational structure, authority, and personnel | Passed |
| Monitoring | Reviewed monitoring programs for adequacy and frequency | Passed |
| Training | Reviewed training programs | Passed |
| Complaint Management | Reviewed program, system to manage, and inability to edit | Passed |
| Written Policies and Procedures | Policy Exists Procedure(s) Exists | Passed |
| Public Internet Search | Description | Comments |
| Vendor Name/Keyword | Performed searches and examined all posts | Acceptable results |
| CFPB Complaint Database | Examined CFPB complaints, resolutions, and response timing | Passed |
VPCS Awards Fast 1K Loans Compliance Certification
VP Compliance Services Vendor Certification program is an extensive review and audit of lead gen vendors. A VPCS Certified Vendor is a vendor a lender can trust when looking to purchase leads.
VP Compliance Services is pleased to announce Fast 1K Loans has passed required elements of our Lead Gen Compliance Certification Program.
The Lead Gen Compliance Certification Review examined the following areas (listed below) and found Fast 1K Loans to be operating a compliant organization as of the date of the review and passed our background review.
Please consider Fast 1K Loans for any future lead gen services.
For any questions regarding our Vendor Certification Program please contact Rick Wittwer at (877) 350-9933 X5 or wrw@vpcs.biz. The elements of the certification review Fast 1K Loans passed are listed below:
| VPCS Lead Gen Certification | Description | Comments |
| Date Certified | Date vendor passed the certification audit | Re-audited yearly |
| Certifications & Accreditations | Description | Comments |
| Online Lenders Accreditation | Detailed examination of lenders policies and procedures | Current |
| Liens, Actions, Fines, Investigations | Description | Comments |
| Company Background Check | Background check of company and associated companies | Passed |
| Principal Owners Background Check | Background check of principals | Passed |
| Required Licenses | Description | Comments |
| Corporate Registration | Review of state and federal corporate registrations | Current |
| State Registrations & Bonds | Review of state registrations and bonds | Complete and current |
| Collections License Review | All required licences reviewed | Complete and current |
| Agreement Review - Client | Description | Comments |
| Vendor | Examined for required elements of agreements | Passed |
| Policy and Procedure Review | Description | Comments |
| Identity Authentication | Policy Exists Procedure(s) Exists | Passed |
| GLBA | Policy Exists Procedure(s) Exists | Passed |
| Privacy | Policy Exists Procedure(s) Exists | Passed |
| Record Retention | Policy Exists Procedure(s) Exists | Passed |
| SCRA / MLA | Policy Exists Procedure(s) Exists | Passed |
| UDAAP | Policy Exists Procedure(s) Exists | Passed |
| Vendor Management | Policy Exists Procedure(s) Exists | Passed |
| TCPA | Policy Exists Procedure(s) Exists | Passed |
| Information Security (GLBA) | Description | Comments |
| PCI Scan | Performed on all IP addresses | Passed |
| Written Security Program | Program Policy Exists | Passed |
| Information Encryption used when transferring data | Program Policy Exists | Passed |
| Network Monitoring | Vendor in place | Passed |
| Firewalls installed | Reviewed firewall technology and vendor | Passed |
| Default passwords and Security Parameters updated | Policy Exists Procedure(s) Exists | Passed |
| Protection against system attacks | Technology exists | Adequate practice of testing |
| Restricted access to Sensitive Information | Policy Exists Procedure(s) Exists | Passed |
| Secure development of system and applications | Policy Exists | Passed |
| Audits | Reviewed audit schedule and results | Passed |
| Physical Security | Policy Exists | Reviewed audits - passed |
| Clean Desk Policy | Policy Exists reviewed audit | Passed |
| Facility Access Monitoring | Policy Exists reviewed audit and logs | Passed |
| Training | Description | Comments |
| FDCPA | Review of adequacy and frequency of training | Passed |
| TCPA | Review of adequacy and frequency of training | Passed |
| Vendor Review | Description | Comments |
| Ongoing Monitoring (reporting, audits, monitoring, reviews) | Reviewed audit frequency and findings | Passed |
| On Boarding (Questionnaire, Contract Review, Background checks, References) | Policy Exists Reviewed audits and frequency | Passed |
| Vendor Agreement | Reviewed agreements of TPPPs and ODFIs | Passed |
| Compliance Management Program | Description | Comments |
| Oversight | Reviewed organizational structure, authority, and personnel | Passed |
| Monitoring | Reviewed monitoring programs for adequacy and frequency | Passed |
| Training | Reviewed training programs | Passed |
| Complaint Management | Reviewed program, system to manage, and inability to edit | Passed |
| Written Policies and Procedures | Policy Exists Procedure(s) Exists | Passed |
| Public Internet Search | Description | Comments |
| Vendor Name/Keyword | Performed searches and examined all posts | Acceptable results |
| CFPB Complaint Database | Examined CFPB complaints, resolutions, and response timing | Passed |
VPCS Awards 24/7LoanPros Compliance Certification
VP Compliance Services Vendor Certification program is an extensive review and audit of lead gen vendors. A VPCS Certified Vendor is a vendor a lender can trust when looking to purchase leads.
VP Compliance Services is pleased to announce 24/7LoanPros has passed required elements of our Lead Gen Compliance Certification Program.
The Lead Gen Compliance Certification Review examined the following areas (listed below) and found 24/7LoanPros to be operating a compliant organization as of the date of the review and passed our background review.
Please consider 24/7LoanPros for any future lead gen services.
For any questions regarding our Vendor Certification Program please contact Rick Wittwer at (877) 350-9933 X5 or wrw@vpcs.biz. The elements of the certification review 24/7LoanPros passed are listed below:
| VPCS Lead Gen Certification | Description | Comments |
| Date Certified | Date vendor passed the certification audit | Re-audited yearly |
| Certifications & Accreditations | Description | Comments |
| Online Lenders Accreditation | Detailed examination of lenders policies and procedures | Current |
| Liens, Actions, Fines, Investigations | Description | Comments |
| Company Background Check | Background check of company and associated companies | Passed |
| Principal Owners Background Check | Background check of principals | Passed |
| Required Licenses | Description | Comments |
| Corporate Registration | Review of state and federal corporate registrations | Current |
| State Registrations & Bonds | Review of state registrations and bonds | Complete and current |
| Collections License Review | All required licences reviewed | Complete and current |
| Agreement Review - Client | Description | Comments |
| Vendor | Examined for required elements of agreements | Passed |
| Policy and Procedure Review | Description | Comments |
| Identity Authentication | Policy Exists Procedure(s) Exists | Passed |
| GLBA | Policy Exists Procedure(s) Exists | Passed |
| Privacy | Policy Exists Procedure(s) Exists | Passed |
| Record Retention | Policy Exists Procedure(s) Exists | Passed |
| SCRA / MLA | Policy Exists Procedure(s) Exists | Passed |
| UDAAP | Policy Exists Procedure(s) Exists | Passed |
| Vendor Management | Policy Exists Procedure(s) Exists | Passed |
| TCPA | Policy Exists Procedure(s) Exists | Passed |
| Information Security (GLBA) | Description | Comments |
| PCI Scan | Performed on all IP addresses | Passed |
| Written Security Program | Program Policy Exists | Passed |
| Information Encryption used when transferring data | Program Policy Exists | Passed |
| Network Monitoring | Vendor in place | Passed |
| Firewalls installed | Reviewed firewall technology and vendor | Passed |
| Default passwords and Security Parameters updated | Policy Exists Procedure(s) Exists | Passed |
| Protection against system attacks | Technology exists | Adequate practice of testing |
| Restricted access to Sensitive Information | Policy Exists Procedure(s) Exists | Passed |
| Secure development of system and applications | Policy Exists | Passed |
| Audits | Reviewed audit schedule and results | Passed |
| Physical Security | Policy Exists | Reviewed audits - passed |
| Clean Desk Policy | Policy Exists reviewed audit | Passed |
| Facility Access Monitoring | Policy Exists reviewed audit and logs | Passed |
| Training | Description | Comments |
| FDCPA | Review of adequacy and frequency of training | Passed |
| TCPA | Review of adequacy and frequency of training | Passed |
| Vendor Review | Description | Comments |
| Ongoing Monitoring (reporting, audits, monitoring, reviews) | Reviewed audit frequency and findings | Passed |
| On Boarding (Questionnaire, Contract Review, Background checks, References) | Policy Exists Reviewed audits and frequency | Passed |
| Vendor Agreement | Reviewed agreements of TPPPs and ODFIs | Passed |
| Compliance Management Program | Description | Comments |
| Oversight | Reviewed organizational structure, authority, and personnel | Passed |
| Monitoring | Reviewed monitoring programs for adequacy and frequency | Passed |
| Training | Reviewed training programs | Passed |
| Complaint Management | Reviewed program, system to manage, and inability to edit | Passed |
| Written Policies and Procedures | Policy Exists Procedure(s) Exists | Passed |
| Public Internet Search | Description | Comments |
| Vendor Name/Keyword | Performed searches and examined all posts | Acceptable results |
| CFPB Complaint Database | Examined CFPB complaints, resolutions, and response timing | Passed |
VPCS Awards Viking Payment Processor Compliance Certification
Irvine, CA (May 03, 2016) VP Compliance Services (VPCS) is proud to announce Viking Billing Services has met the requirements of the VPCS Payment Processor Vendor Certification Program.
The VPCS Vendor Certification Program is a detailed review of vendors operational controls; policies, procedures, training, internal monitoring, data management and security. It also is a review of a vendors background (fees, fines, judgments, liens, BK, regulatory actions, and more). Details on the VPCS Vender Compliance Certification Program can be found on the VPCS website at www.vpcs.biz.
Rick Wittwer, General Partner of VPCS stated, A lender can rely on a VPCS Certified Vendor as having operational controls in place to effectively provide services to their clients. A VPCS Certified vendor will also have passed a background review related to its operating history. VPCS Compliance Certified Vendor should be considered when a lender is looking for payment processing services and when considering a new vendor relationship. Through our investigation and review, Viking Billing Services is a well managed and compliant payment processor.
John OShea, President of Viking Billing Services, said We are very pleased to be recognized as a customer-centric and compliant leader in our field.
About VP Compliance Services
VP Compliance Services (VPCS) is a leading provider of compliance and operational services to the on-line lending industry (state licensed and tribal). Our service offerings support a broad spectrum of credit-related financial services including federal regulatory compliance, program operations, lender audit programs, lender risk assessments, compliance training, complaint management, vendor reviews, vendor certification and temporary staffing of compliance and information security personnel. For more information please contact Rick Wittwer at (877) 350-9933 X5 or wrw@vpcs.biz.
About Viking Billing Services
In business since 1969, Viking is a first-rate provider of ACH and RCC payment processing. Viking Billing Services is headquartered in Minneapolis, MN and operates on a national basis. A member of the Third Party Payment Processor Association and an affiliate member of NACHA (Upper Midwest), we leverage state-of-the-art analytics and customer-facing technology to deliver compliance driven results. For more information please contact John OShea at (952) 944-7575 or joshea@vikingservice.com
The elements of the certification passed are listed below:
| VPCS Call Center Certification | ||
| Date Certified | Date vendor passed the certification audit | Re-audited yearly |
| 04/15/2016 | 04/12/2016 | Yes |
| Certifications & Accreditations | ||
| American Collectors Association | Review of Policies and Procedures | Current |
| Liens, Actions, Fines, Investigations | ||
| Company Background Check | Background check of company and associated companies | Passed |
| Principal Owners Background Check | Background check of principals | Passed |
| Required Licenses | ||
| Corporate Registration | Review of state and federal corporate registrations | Current |
| State Registrations & Bonds | Review of state registrations and bonds | Complete and current |
| Collections License Review | All required licences reviewed | Complete and current |
| Policy and Procedure Review | ||
| Identity Authentication | Policy Exists Procedure(s) Exists | Passed |
| GLBA | Policy Exists Procedure(s) Exists | Passed |
| Privacy | Policy Exists Procedure(s) Exists | Passed |
| Record Retention | Policy Exists Procedure(s) Exists | Passed |
| SCRA / MLA | Policy Exists Procedure(s) Exists | Passed |
| UDAAP | Policy Exists Procedure(s) Exists | Passed |
| Vendor Management | Policy Exists Procedure(s) Exists | Passed |
| TCPA | Policy Exists Procedure(s) Exists | Passed |
| Information Security (GLBA) | ||
| PCI Scan | Performed on all IP addresses | Passed |
| Written Security Program | Program Policy Exists | Passed |
| Information Encryption used when transferring data | Program Policy Exists | Passed |
| Network Monitoring | Vendor in place | Passed |
| Firewalls installed | Reviewed firewall technology and vendor | Passed |
| Default passwords and Security Parameters updated | Policy Exists Procedure(s) Exists | Passed |
| Protection against system attacks | Technology exists | Adequate practice of testing |
| Restricted access to Sensitive Information | Policy Exists Procedure(s) Exists | Passed |
| Secure development of system and applications | Policy Exists | Passed |
| Audits | Reviewed audit schedule and results | Passed |
| Physical Security | Policy Exists | Reviewed audits - passed |
| Clean Desk Policy | Policy Exists reviewed audit | Passed |
| Facility Access Monitoring | Policy Exists reviewed audit and logs | Passed |
| Training | ||
| FDCPA | Review of adequacy and frequency of training | Passed |
| TCPA | Review of adequacy and frequency of training | Passed |
| Compliance Training | Review of adequacy and frequency of training | Passed |
| Compliance Management Program | ||
| Oversight | Reviewed organizational structure, authority, and personnel | Passed |
| Monitoring | Reviewed monitoring programs for adequacy and frequency | Passed |
| Training | Reviewed training programs | Passed |
| Complaint Management | Reviewed program & system to manage | Passed |
| Written Policies and Procedures | Policy Exists Procedure(s) Exists | Passed |
| Public Internet Search | ||
| Vendor Name/Keyword | Performed searches and examined all posts | Acceptable results |
| CFPB Complaint Database | Examined CFPB complaints, resolutions, and response timing | Passed |
VPCS Awards Viking Call Center Compliance Certification
Irvine, CA (April 29, 2016) VP Compliance Services (VPCS) is proud to announce Viking Client Services has met the requirements of the VPCS Call Center Vendor Certification Program.
The VPCS Vendor Certification Program is a detailed review of vendors operational controls; policies, procedures, training, internal monitoring, data management and security. It also is a review of a vendors background (fees, fines, judgments, liens, BK, regulatory actions, and more). Details on the VPCS Vender Compliance Certification Program can be found on the VPCS website at www.vpcs.biz.
Rick Wittwer, General Partner of VPCS stated, A lender can rely on a VPCS Certified Vendor as having operational controls in place to effectively provide services to their clients. A VPCS Certified vendor will also have passed a background review related to its operating history. A VPCS Compliance Certified Vendor should be considered when a lender is looking to outsource call center services and when considering a new vendor relationship. Through our investigation and review, Viking Client Services is a well managed, compliant, and results driven call center business.
John OShea, President of Viking Client Services, said We are very pleased to be recognized as a customer-centric and compliant leader in our field.
About VP Compliance Services
VP Compliance Services (VPCS) is a leading provider of compliance and operational services to the on-line lending industry (state licensed and tribal). Our service offerings support a broad spectrum of credit-related financial services including federal regulatory compliance, program operations, lender audit programs, lender risk assessments, compliance training, complaint management, vendor reviews, vendor certification and temporary staffing of compliance and information security personnel. For more information please contact Rick Wittwer at (877) 350-9933 X5 or wrw@vpcs.biz.
About Viking Client Services
In business since 1969, Viking is a first-rate provider of billing, collections, insurance subrogation and consumer loan services. Viking Client Services is headquartered in Minneapolis, MN and operates on a national basis. Fully licensed, bonded and insured, we leverage state-of-the-art analytics and customer-facing technology to deliver compliance driven results. For more information please contact John OShea at (952) 944-7575 or joshea@vikingservice.com
The elements of the certification passed are listed below:
| VPCS Call Center Certification | ||
| Date Certified | Date vendor passed the certification audit | Re-audited yearly |
| 04/15/2016 | 04/12/2016 | Yes |
| Certifications & Accreditations | ||
| American Collectors Association | Review of Policies and Procedures | Current |
| Liens, Actions, Fines, Investigations | ||
| Company Background Check | Background check of company and associated companies | Passed |
| Principal Owners Background Check | Background check of principals | Passed |
| Required Licenses | ||
| Corporate Registration | Review of state and federal corporate registrations | Current |
| State Registrations & Bonds | Review of state registrations and bonds | Complete and current |
| Collections License Review | All required licences reviewed | Complete and current |
| Policy and Procedure Review | ||
| Identity Authentication | Policy Exists Procedure(s) Exists | Passed |
| GLBA | Policy Exists Procedure(s) Exists | Passed |
| Privacy | Policy Exists Procedure(s) Exists | Passed |
| Record Retention | Policy Exists Procedure(s) Exists | Passed |
| SCRA / MLA | Policy Exists Procedure(s) Exists | Passed |
| UDAAP | Policy Exists Procedure(s) Exists | Passed |
| Vendor Management | Policy Exists Procedure(s) Exists | Passed |
| TCPA | Policy Exists Procedure(s) Exists | Passed |
| Information Security (GLBA) | ||
| PCI Scan | Performed on all IP addresses | Passed |
| Written Security Program | Program Policy Exists | Passed |
| Information Encryption used when transferring data | Program Policy Exists | Passed |
| Network Monitoring | Vendor in place | Passed |
| Firewalls installed | Reviewed firewall technology and vendor | Passed |
| Default passwords and Security Parameters updated | Policy Exists Procedure(s) Exists | Passed |
| Protection against system attacks | Technology exists | Adequate practice of testing |
| Restricted access to Sensitive Information | Policy Exists Procedure(s) Exists | Passed |
| Secure development of system and applications | Policy Exists | Passed |
| Audits | Reviewed audit schedule and results | Passed |
| Physical Security | Policy Exists | Reviewed audits - passed |
| Clean Desk Policy | Policy Exists reviewed audit | Passed |
| Facility Access Monitoring | Policy Exists reviewed audit and logs | Passed |
| Training | ||
| FDCPA | Review of adequacy and frequency of training | Passed |
| TCPA | Review of adequacy and frequency of training | Passed |
| Compliance Training | Review of adequacy and frequency of training | Passed |
| Compliance Management Program | ||
| Oversight | Reviewed organizational structure, authority, and personnel | Passed |
| Monitoring | Reviewed monitoring programs for adequacy and frequency | Passed |
| Training | Reviewed training programs | Passed |
| Complaint Management | Reviewed program & system to manage | Passed |
| Written Policies and Procedures | Policy Exists Procedure(s) Exists | Passed |
| Public Internet Search | ||
| Vendor Name/Keyword | Performed searches and examined all posts | Acceptable results |
| CFPB Complaint Database | Examined CFPB complaints, resolutions, and response timing | Passed |
3rd Party Vendor Management Services
Comprehensive Third Party Vendor Oversight
Consumers are at a real disadvantage because they do not get to choose the service providers they deal with the financial institution does, said CFPB Director Richard Cordray.
Consumers must not be hurt by unfair, deceptive, or abusive practices of service providers. Banks and nonbanks must manage these relationships carefully and can be held accountable if they break the law. CFPB
To satisfy Regulators, your third party oversight program must be comprehensive. What are the elements of a comprehensive third party oversight program?
Development of the Underpinnings
On-boarding
What are the elements of a Prospective Vendor Questionnaire? Which policies and procedures should you require? What kind of Background Check should you perform? Should you examine the vendors training program? What about their regulatory complaints? Anything else?
Underwriting
Underwriting relates to the logic or grading system you use to evaluate a prospective Vendors questionnaire, policies, background check results, types and quantity of regulatory complaints, and more.
Ongoing Audit Elements
For your existing vendors, ongoing audits are a requirement. This way, you will be able to demonstrate to regulators that your ongoing vendor monitoring is comprehensive and regular.
What should be included in your audit? Should it differ by vendor type? How frequent should I perform? How should I evaluate the audit results? What should I do if the vendor fails an audit?
Policy
Now that you have completed you onboarding elements, underwriting rules and the composition and frequency of you ongoing audits, its time to write your 3rd Party Vendor Management Policy. What should it include?
..
Regulatory Compliance Policies & Procedures
Online Storefront Auto MSBA Commercial
Policies and Procedures describe a company’s operating practices and how they adhere to consumer protection laws. They are active and live documents that are expected to change as a company finds defects in their operations.
Any change to a company’s practice covered policy or procedure must first be reviewed by a compliance committee and if agreed updated through the Change Management Policy instructions. Regulators will inspect your documents to insure lenders and servicers are following this process.
VP Compliance Services develops its clients policies and procedures to meet regulators expectations and train clients on how to operationalize and audit them.
New or mature lender or servicer? We can start anywhere!
- Complete Policy & Procedure Development
- Review and Update Your Policies
- Audit Your Policies and Make Recommendations
- CMS Document Development 1st Request from CFPB
VPCS Awards Halsted Financial Services Call Center Compliance Certification
VP Compliance Services Vendor Certification program is an extensive review and audit of vendors and debt buyers. A VPCS Certified Vendor is a vendor or debt buyer a lender can trust when looking to outsource elements of their business or sell charged off accounts.
VP Compliance Services is pleased to announce Halsted Financial Services has passed required elements of our Call Center Compliance Certification Program.
The Call Center Compliance Certification Review examined the following areas (listed below) and found Halsted to be operating a compliant organization as of the date of the review and passed our background review.
Halsted Financial Services provides comprehensive call center services from three operating centers. Their facilities in Chicago, Honduras and The Philippines allow their customers to match skill sets to the best labor market and cost, provide for 24/7 coverage and insure capacity availability. They provide call center services including lead generation, sales verification and conversion, ongoing customer service and support, and delinquency management. For more information please contact Rick Arko @ 815-479-1072 or rick.arko@halstedfinancial.com.
Please consider Halsted for any future call center services.
For any questions regarding our Vendor Certification Program please contact Rick Wittwer at (877) 350-9933 X5 or wrw@vpcs.biz. The elements of the certification review Halsted passed are listed below:
| VPCS Call Center Certification | Description | Comments |
| Date Certified | Date vendor passed the certification audit | Re-audited yearly |
| Certifications & Accreditations | Description | Comments |
| Online Lenders Accreditation | Detailed examination of lenders policies and procedures | Current |
| ACA Accreditation | Detailed review of debt buyer's policies and servicing practices | Current |
| Liens, Actions, Fines, Investigations | Description | Comments |
| Company Background Check | Background check of company and associated companies | Passed |
| Principal Owners Background Check | Background check of principals | Passed |
| Required Licenses | Description | Comments |
| Corporate Registration | Review of state and federal corporate registrations | Current |
| State Registrations & Bonds | Review of state registrations and bonds | Complete and current |
| Collections License Review | All required licences reviewed | Complete and current |
| DNC Registry and unsubscribe maintenance | Based on marketing channels | Current and complete |
| Agreement Review - Client | Description | Comments |
| Vendor | Examined for required elements of agreements | Passed |
| Policy and Procedure Review | Description | Comments |
| OFAC | Policy Exists Procedure(s) Exists | Passed |
| Payment Processing | Policy Exists Procedure(s) Exists | Passed |
| BSA / AML | Policy Exists Procedure(s) Exists | Passed |
| EFTA / REG E | Policy Exists Procedure(s) Exists | Passed |
| FCRA / FACTA | Policy Exists Procedure(s) Exists | Passed |
| Identity Authentication | Policy Exists Procedure(s) Exists | Passed |
| GLBA | Policy Exists Procedure(s) Exists | Passed |
| Privacy | Policy Exists Procedure(s) Exists | Passed |
| Record Retention | Policy Exists Procedure(s) Exists | Passed |
| SCRA / MLA | Policy Exists Procedure(s) Exists | Passed |
| UDAAP | Policy Exists Procedure(s) Exists | Passed |
| FDCPA | Policy Exists Procedure(s) Exists | Passed |
| Vendor Management | Policy Exists Procedure(s) Exists | Passed |
| TCPA | Policy Exists Procedure(s) Exists | Passed |
| Information Security (GLBA) | Description | Comments |
| PCI Scan | Performed on all IP addresses | Passed |
| Written Security Program | Program Policy Exists | Passed |
| Information Encryption used when transferring data | Program Policy Exists | Passed |
| Network Monitoring | Vendor in place | Passed |
| Firewalls installed | Reviewed firewall technology and vendor | Passed |
| Default passwords and Security Parameters updated | Policy Exists Procedure(s) Exists | Passed |
| Protection against system attacks | Technology exists | Adequate practice of testing |
| Restricted access to Sensitive Information | Policy Exists Procedure(s) Exists | Passed |
| Secure development of system and applications | Policy Exists | Passed |
| Audits | Reviewed audit schedule and results | Passed |
| Physical Security | Policy Exists | Reviewed audits - passed |
| Clean Desk Policy | Policy Exists reviewed audit | Passed |
| Facility Access Monitoring | Policy Exists reviewed audit and logs | Passed |
| Training | Description | Comments |
| FDCPA | Review of adequacy and frequency of training | Passed |
| TCPA | Review of adequacy and frequency of training | Passed |
| Vendor Review | Description | Comments |
| Ongoing Monitoring (reporting, audits, monitoring, reviews) | Reviewed audit frequency and findings | Passed |
| On boarding (Questionnaire, Contract Review, Background checks, References) | Policy Exists Reviewed audits and frequency | Passed |
| Payment Processing | Description | Comments |
| Vendor Agreement | Reviewed agreements of TPPPs and ODFIs | Passed |
| NACHA Requirements | Review policy vs NACHA Best Practices | Passed |
| Statement Review | Reviewed statements to ensure performance within required threshhold | Passed |
| Compliance Management Program | Description | Comments |
| Oversight | Reviewed organizational structure, authority, and personnel | Passed |
| Monitoring | Reviewed monitoring programs for adequacy and frequency | Passed |
| Training | Reviewed training programs | Passed |
| Complaint Management | Reviewed program, system to manage, and inability to edit | Passed |
| Written Policies and Procedures | Policy Exists Procedure(s) Exists | Passed |
| Public Internet Search | Description | Comments |
| Vendor Name/Keyword | Performed searches and examined all posts | Acceptable results |
| CFPB Complaint Database | Examined CFPB complaints, resolutions, and response timing | Passed |
Collections
VP Compliance Services’ Compliance Certified Vender program is an extensive review and audit of a Call Center’s policies, procedures, training, background and more. A Compliance Certified Collections Call Center is a Collector a lender can trust when looking to consummate a new vendor relationship.
VPCS will display all Certified Collections Call Center’s audit and review results. Interested parties may reach the Collections Call Center’s certification page by clicking the VPCS Certified Vendor logo on the vendor’s website.
VPCS’ Vendor Certification program is not recommended to replace a lender’s own vendor review program. It may be used to help select a new Collections Call Center lender will select for consideration.
For more information on VPCS’ Vendor Certification program please contact William “Rick” Wittwer at wrw@vpcs.biz.
| Collections Certification | |
| Certifications & Accreditations | Description |
| Online Lenders (OLA) Accreditation | Certification |
| Debt Buyers Association | Certification |
| American Collectors Association | Accredidation |
| ISO | Certification |
| CLLA | Certification |
| SAS70 | Certification |
| Company Background Check | Comments |
| Liens, Actions, Fines, Investigations | Lexus Nexus Company Background Check |
| CFPB, FTC, & State AGs | Regulator Check |
| Licensing, Registrations, Bonds, and Insurance | Comments |
| State Licenses and Bonds | Review |
| Errors & Ommissions Insurance | Coverage Levels |
| Contract Review | Comments |
| Client Placement Agreement | Review of key elements of the agreements |
| Polices and Procedures | Comments |
| Fair Lending | Review of Policy (does one exist and is it complete?) |
| Identity Authentication | Review of Policy (does one exist and is it complete?) |
| GLBA | Review of Policy (does one exist and is it complete?) |
| Privacy | Review of Policy (does one exist and is it complete?) |
| Record Retention | Review of Policy (does one exist and is it complete?) |
| SCRA / MLA | Review of Policy (does one exist and is it complete?) |
| UDAAP | Review of Policy (does one exist and is it complete?) |
| TILA | Review of Policy (does one exist and is it complete?) |
| Vendor Management | Review of Policy (does one exist and is it complete?) |
| TCPA | Review of Policy (does one exist and is it complete?) |
| Information Security | Review of Policy (does one exist and is it complete?) |
| Information Security (GLBA) | Comments |
| Written Security Program | Review of Policy (does one exist and is it complete?) |
| Information Encryption used when transferring data | Review of Policy (does one exist and is it complete?) |
| Network Monitoring | Is 3rd party vendor performing? |
| Firewalls installed | Reviewed firewall technology and vendor |
| Default passwords and Security Parameters updated | Review of Policy (does one exist and is it complete?) |
| Protection against system attacks | Technology exists and is utilized |
| Restricted access to Sensitive Information | Review of Policy (does one exist and is it complete?) |
| Secure development of system and applications | Review of Policy (does one exist and is it complete?) |
| Physical Security | Review of Policy (does one exist and is it complete?) |
| Clean Desk Policy | Review of Policy (does one exist and is it complete?) |
| Facility Access Monitoring | Review of Policy (does one exist and is it complete?) |
| Audits | Comments |
| 3rd Party | Review of any 3rd party audits performed |
| Client Initiated | Review of any 3rd party audits performed |
| Training (Employee) | Comments |
| TCPA | Review of adequacy and frequency of training |
| UDAAP | Review of adequacy and frequency of training |
| FDCPA | Review of adequacy and frequency of training |
| New Client On-Boarding | Comments |
| On Boarding | Review of Prospective Client Questionnaire, Contract Review, Background checks, & References |
| Underwriting | Review of Quantitative Decision Criteria Utilized |
| Compliance Management Program | Comments |
| Oversight | Reviewed organizational structure, authority, and personnel |
| Monitoring | Reviewed monitoring programs for adequacy and frequency |
| Training | Reviewed training programs |
| Complaint Management Program | Comments |
| Written Policies and Procedures | Review of Policy (does one exist and is it complete?) |
| Public Internet Search | Performed to identify additional areas of concern |
| CFPB Complaint Database | Debt Buyer |
Compliance Certified Vendor Program
VP Compliance Services Vendor Certification program is a review and audit of the Client’s vendors whether they are debt buyers, lead generators, payment processors, call centers, or collection agencies. A VPCS Compliance Certified Vendor is a vendor you can trust when looking to outsource elements of their business:
VPCS Awards First Credit Services Compliance Certification
VP Compliance Services Vendor Certification program is an extensive review and audit of vendors and debt buyers. A VPCS Certified Vendor is a vendor a lender can trust when looking to purchase leads. VP Compliance Services is pleased to announce that First Credit Services has passed required elements of our Call Center Compliance Certification Program. […]
