VPCS Awards Viking Call Center Compliance Certification
Irvine, CA (April 29, 2016) VP Compliance Services (VPCS) is proud to announce Viking Client Services has met the requirements of the VPCS Call Center Vendor Certification Program.
The VPCS Vendor Certification Program is a detailed review of vendors operational controls; policies, procedures, training, internal monitoring, data management and security. It also is a review of a vendors background (fees, fines, judgments, liens, BK, regulatory actions, and more). Details on the VPCS Vender Compliance Certification Program can be found on the VPCS website at www.vpcs.biz.
Rick Wittwer, General Partner of VPCS stated, A lender can rely on a VPCS Certified Vendor as having operational controls in place to effectively provide services to their clients. A VPCS Certified vendor will also have passed a background review related to its operating history. A VPCS Compliance Certified Vendor should be considered when a lender is looking to outsource call center services and when considering a new vendor relationship. Through our investigation and review, Viking Client Services is a well managed, compliant, and results driven call center business.
John OShea, President of Viking Client Services, said We are very pleased to be recognized as a customer-centric and compliant leader in our field.
About VP Compliance Services
VP Compliance Services (VPCS) is a leading provider of compliance and operational services to the on-line lending industry (state licensed and tribal). Our service offerings support a broad spectrum of credit-related financial services including federal regulatory compliance, program operations, lender audit programs, lender risk assessments, compliance training, complaint management, vendor reviews, vendor certification and temporary staffing of compliance and information security personnel. For more information please contact Rick Wittwer at (877) 350-9933 X5 or wrw@vpcs.biz.
About Viking Client Services
In business since 1969, Viking is a first-rate provider of billing, collections, insurance subrogation and consumer loan services. Viking Client Services is headquartered in Minneapolis, MN and operates on a national basis. Fully licensed, bonded and insured, we leverage state-of-the-art analytics and customer-facing technology to deliver compliance driven results. For more information please contact John OShea at (952) 944-7575 or joshea@vikingservice.com
The elements of the certification passed are listed below:
| VPCS Call Center Certification | ||
| Date Certified | Date vendor passed the certification audit | Re-audited yearly |
| 04/15/2016 | 04/12/2016 | Yes |
| Certifications & Accreditations | ||
| American Collectors Association | Review of Policies and Procedures | Current |
| Liens, Actions, Fines, Investigations | ||
| Company Background Check | Background check of company and associated companies | Passed |
| Principal Owners Background Check | Background check of principals | Passed |
| Required Licenses | ||
| Corporate Registration | Review of state and federal corporate registrations | Current |
| State Registrations & Bonds | Review of state registrations and bonds | Complete and current |
| Collections License Review | All required licences reviewed | Complete and current |
| Policy and Procedure Review | ||
| Identity Authentication | Policy Exists Procedure(s) Exists | Passed |
| GLBA | Policy Exists Procedure(s) Exists | Passed |
| Privacy | Policy Exists Procedure(s) Exists | Passed |
| Record Retention | Policy Exists Procedure(s) Exists | Passed |
| SCRA / MLA | Policy Exists Procedure(s) Exists | Passed |
| UDAAP | Policy Exists Procedure(s) Exists | Passed |
| Vendor Management | Policy Exists Procedure(s) Exists | Passed |
| TCPA | Policy Exists Procedure(s) Exists | Passed |
| Information Security (GLBA) | ||
| PCI Scan | Performed on all IP addresses | Passed |
| Written Security Program | Program Policy Exists | Passed |
| Information Encryption used when transferring data | Program Policy Exists | Passed |
| Network Monitoring | Vendor in place | Passed |
| Firewalls installed | Reviewed firewall technology and vendor | Passed |
| Default passwords and Security Parameters updated | Policy Exists Procedure(s) Exists | Passed |
| Protection against system attacks | Technology exists | Adequate practice of testing |
| Restricted access to Sensitive Information | Policy Exists Procedure(s) Exists | Passed |
| Secure development of system and applications | Policy Exists | Passed |
| Audits | Reviewed audit schedule and results | Passed |
| Physical Security | Policy Exists | Reviewed audits - passed |
| Clean Desk Policy | Policy Exists reviewed audit | Passed |
| Facility Access Monitoring | Policy Exists reviewed audit and logs | Passed |
| Training | ||
| FDCPA | Review of adequacy and frequency of training | Passed |
| TCPA | Review of adequacy and frequency of training | Passed |
| Compliance Training | Review of adequacy and frequency of training | Passed |
| Compliance Management Program | ||
| Oversight | Reviewed organizational structure, authority, and personnel | Passed |
| Monitoring | Reviewed monitoring programs for adequacy and frequency | Passed |
| Training | Reviewed training programs | Passed |
| Complaint Management | Reviewed program & system to manage | Passed |
| Written Policies and Procedures | Policy Exists Procedure(s) Exists | Passed |
| Public Internet Search | ||
| Vendor Name/Keyword | Performed searches and examined all posts | Acceptable results |
| CFPB Complaint Database | Examined CFPB complaints, resolutions, and response timing | Passed |
For more information on how our services can benefit your organization contact us at (877) 350-9933 X2 or sales@vpcs.biz
