VPCS Awards First Credit Services Compliance Certification

VP Compliance Services Vendor Certification program is an extensive review and audit of vendors and debt buyers. A VPCS Certified Vendor is a vendor a lender can trust when looking to purchase leads.

VP Compliance Services is pleased to announce that First Credit Services has passed required elements of our Call Center Compliance Certification Program.

The Call Center Compliance Certification Review examined the following areas (listed below) and found First Credit Services to be operating a compliant organization as of the date of the review and passed our background review.

Please consider First Credit Services for any call center services.

For any questions regarding our Vendor Certification Program please contact Rick Wittwer at (877) 350-9933 X5 or wrw@vpcs.biz. The elements of the certification review First Credit Services passed are listed below:

VPCS Call Center Certification
Date Certified Date vendor passed the certification auditRe-audited yearly
04/15/201604/12/2016Yes
Certifications & Accreditations
American Collectors AssociationReview of Policies and ProceduresCurrent
Liens, Actions, Fines, Investigations
Company Background CheckBackground check of company and associated companiesPassed
Principal Owners Background CheckBackground check of principalsPassed
Required Licenses
Corporate RegistrationReview of state and federal corporate registrationsCurrent
State Registrations & BondsReview of state registrations and bondsComplete and current
Collections License ReviewAll required licences reviewedComplete and current
Policy and Procedure Review
Identity AuthenticationPolicy Exists
Procedure(s) Exists
Passed
GLBAPolicy Exists
Procedure(s) Exists
Passed
Privacy Policy Exists
Procedure(s) Exists
Passed
Record RetentionPolicy Exists
Procedure(s) Exists
Passed
SCRA / MLAPolicy Exists
Procedure(s) Exists
Passed
UDAAPPolicy Exists
Procedure(s) Exists
Passed
Vendor ManagementPolicy Exists
Procedure(s) Exists
Passed
TCPAPolicy Exists
Procedure(s) Exists
Passed
Information Security (GLBA)
PCI ScanPerformed on all IP addressesPassed
Written Security ProgramProgram Policy Exists
Passed
Information Encryption used when transferring dataProgram Policy ExistsPassed
Network MonitoringVendor in placePassed
Firewalls installed Reviewed firewall technology and vendorPassed
Default passwords and Security Parameters updatedPolicy Exists
Procedure(s) Exists
Passed
Protection against system attacksTechnology exists
Adequate practice of testing
Restricted access to Sensitive InformationPolicy Exists
Procedure(s) Exists
Passed
Secure development of system and applicationsPolicy Exists
Passed
AuditsReviewed audit schedule and resultsPassed
Physical SecurityPolicy ExistsReviewed audits - passed
Clean Desk PolicyPolicy Exists
reviewed audit
Passed
Facility Access MonitoringPolicy Exists
reviewed audit and logs
Passed
Training
FDCPAReview of adequacy and frequency of trainingPassed
TCPAReview of adequacy and frequency of trainingPassed
Compliance TrainingReview of adequacy and frequency of trainingPassed
Compliance Management Program
OversightReviewed organizational structure, authority, and personnel Passed
MonitoringReviewed monitoring programs for adequacy and frequencyPassed
TrainingReviewed training programsPassed
Complaint ManagementReviewed program & system to managePassed
Written Policies and ProceduresPolicy Exists
Procedure(s) Exists
Passed
Public Internet Search
Vendor Name/KeywordPerformed searches and examined all postsAcceptable results
CFPB Complaint DatabaseExamined CFPB complaints, resolutions, and response timingPassed

For more information on how our services can benefit your organization contact us at (877) 350-9933 X5 or wrw@vpcs.biz

Subscribe to our Newsletter

[constantcontactwidget grp="Newsletter" btn="Sign Up" nam="1" msg="Thank you, you've been added to the list!"]