VPCS Awards Halsted Financial Services Call Center Compliance Certification

VP Compliance Services Vendor Certification program is an extensive review and audit of vendors and debt buyers. A VPCS Certified Vendor is a vendor or debt buyer a lender can trust when looking to outsource elements of their business or sell charged off accounts.

VP Compliance Services is pleased to announce Halsted Financial Services has passed required elements of our Call Center Compliance Certification Program.

The Call Center Compliance Certification Review examined the following areas (listed below) and found Halsted to be operating a compliant organization as of the date of the review and passed our background review.

Halsted Financial Services provides comprehensive call center services from three operating centers. Their facilities in Chicago, Honduras and The Philippines allow their customers to match skill sets to the best labor market and cost, provide for 24/7 coverage and insure capacity availability. They provide call center services including lead generation, sales verification and conversion, ongoing customer service and support, and delinquency management. For more information please contact Rick Arko @ 815-479-1072 or rick.arko@halstedfinancial.com.

Please consider Halsted for any future call center services.

For any questions regarding our Vendor Certification Program please contact Rick Wittwer at (877) 350-9933 X5 or wrw@vpcs.biz. The elements of the certification review Halsted passed are listed below:

VPCS Call Center Certification	Description	Comments
Date Certified	Date vendor passed the certification audit	Re-audited yearly
Certifications & Accreditations	Description	Comments
Online Lenders Accreditation	Detailed examination of lenders policies and procedures	Current
ACA Accreditation	Detailed review of debt buyer's policies and servicing practices	Current
Liens, Actions, Fines, Investigations	Description	Comments
Company Background Check	Background check of company and associated companies	Passed
Principal Owners Background Check	Background check of principals	Passed
Required Licenses	Description	Comments
Corporate Registration	Review of state and federal corporate registrations	Current
State Registrations & Bonds	Review of state registrations and bonds	Complete and current
Collections License Review	All required licences reviewed	Complete and current
DNC Registry and unsubscribe maintenance	Based on marketing channels	Current and complete
Agreement Review - Client	Description	Comments
Vendor	Examined for required elements of agreements	Passed
Policy and Procedure Review	Description	Comments
OFAC	Policy Exists Procedure(s) Exists	Passed
Payment Processing	Policy Exists Procedure(s) Exists	Passed
BSA / AML	Policy Exists Procedure(s) Exists	Passed
EFTA / REG E	Policy Exists Procedure(s) Exists	Passed
FCRA / FACTA	Policy Exists Procedure(s) Exists	Passed
Identity Authentication	Policy Exists Procedure(s) Exists	Passed
GLBA	Policy Exists Procedure(s) Exists	Passed
Privacy	Policy Exists Procedure(s) Exists	Passed
Record Retention	Policy Exists Procedure(s) Exists	Passed
SCRA / MLA	Policy Exists Procedure(s) Exists	Passed
UDAAP	Policy Exists Procedure(s) Exists	Passed
FDCPA	Policy Exists Procedure(s) Exists	Passed
Vendor Management	Policy Exists Procedure(s) Exists	Passed
TCPA	Policy Exists Procedure(s) Exists	Passed
Information Security (GLBA)	Description	Comments
PCI Scan	Performed on all IP addresses	Passed
Written Security Program	Program Policy Exists	Passed
Information Encryption used when transferring data	Program Policy Exists	Passed
Network Monitoring	Vendor in place	Passed
Firewalls installed	Reviewed firewall technology and vendor	Passed
Default passwords and Security Parameters updated	Policy Exists Procedure(s) Exists	Passed
Protection against system attacks	Technology exists	Adequate practice of testing
Restricted access to Sensitive Information	Policy Exists Procedure(s) Exists	Passed
Secure development of system and applications	Policy Exists	Passed
Audits	Reviewed audit schedule and results	Passed
Physical Security	Policy Exists	Reviewed audits - passed
Clean Desk Policy	Policy Exists reviewed audit	Passed
Facility Access Monitoring	Policy Exists reviewed audit and logs	Passed
Training	Description	Comments
FDCPA	Review of adequacy and frequency of training	Passed
TCPA	Review of adequacy and frequency of training	Passed
Vendor Review	Description	Comments
Ongoing Monitoring (reporting, audits, monitoring, reviews)	Reviewed audit frequency and findings	Passed
On boarding (Questionnaire, Contract Review, Background checks, References)	Policy Exists Reviewed audits and frequency	Passed
Payment Processing	Description	Comments
Vendor Agreement	Reviewed agreements of TPPPs and ODFIs	Passed
NACHA Requirements	Review policy vs NACHA Best Practices	Passed
Statement Review	Reviewed statements to ensure performance within required threshhold	Passed
Compliance Management Program	Description	Comments
Oversight	Reviewed organizational structure, authority, and personnel	Passed
Monitoring	Reviewed monitoring programs for adequacy and frequency	Passed
Training	Reviewed training programs	Passed
Complaint Management	Reviewed program, system to manage, and inability to edit	Passed
Written Policies and Procedures	Policy Exists Procedure(s) Exists	Passed
Public Internet Search	Description	Comments
Vendor Name/Keyword	Performed searches and examined all posts	Acceptable results
CFPB Complaint Database	Examined CFPB complaints, resolutions, and response timing	Passed

For more information on how our services can benefit your organization contact us at (877) 350-9933 X2 or sales@vpcs.biz