VPCS Awards First Credit Services Compliance Certification
VP Compliance Services Vendor Certification program is an extensive review and audit of vendors and debt buyers. A VPCS Certified Vendor is a vendor a lender can trust when looking to purchase leads.
VP Compliance Services is pleased to announce that First Credit Services has passed required elements of our Call Center Compliance Certification Program.
The Call Center Compliance Certification Review examined the following areas (listed below) and found First Credit Services to be operating a compliant organization as of the date of the review and passed our background review.
Please consider First Credit Services for any call center services.
For any questions regarding our Vendor Certification Program please contact Rick Wittwer at (877) 350-9933 X5 or wrw@vpcs.biz. The elements of the certification review First Credit Services passed are listed below:
| VPCS Call Center Certification | ||
| Date Certified | Date vendor passed the certification audit | Re-audited yearly |
| 04/15/2016 | 04/12/2016 | Yes |
| Certifications & Accreditations | ||
| American Collectors Association | Review of Policies and Procedures | Current |
| Liens, Actions, Fines, Investigations | ||
| Company Background Check | Background check of company and associated companies | Passed |
| Principal Owners Background Check | Background check of principals | Passed |
| Required Licenses | ||
| Corporate Registration | Review of state and federal corporate registrations | Current |
| State Registrations & Bonds | Review of state registrations and bonds | Complete and current |
| Collections License Review | All required licences reviewed | Complete and current |
| Policy and Procedure Review | ||
| Identity Authentication | Policy Exists Procedure(s) Exists | Passed |
| GLBA | Policy Exists Procedure(s) Exists | Passed |
| Privacy | Policy Exists Procedure(s) Exists | Passed |
| Record Retention | Policy Exists Procedure(s) Exists | Passed |
| SCRA / MLA | Policy Exists Procedure(s) Exists | Passed |
| UDAAP | Policy Exists Procedure(s) Exists | Passed |
| Vendor Management | Policy Exists Procedure(s) Exists | Passed |
| TCPA | Policy Exists Procedure(s) Exists | Passed |
| Information Security (GLBA) | ||
| PCI Scan | Performed on all IP addresses | Passed |
| Written Security Program | Program Policy Exists | Passed |
| Information Encryption used when transferring data | Program Policy Exists | Passed |
| Network Monitoring | Vendor in place | Passed |
| Firewalls installed | Reviewed firewall technology and vendor | Passed |
| Default passwords and Security Parameters updated | Policy Exists Procedure(s) Exists | Passed |
| Protection against system attacks | Technology exists | Adequate practice of testing |
| Restricted access to Sensitive Information | Policy Exists Procedure(s) Exists | Passed |
| Secure development of system and applications | Policy Exists | Passed |
| Audits | Reviewed audit schedule and results | Passed |
| Physical Security | Policy Exists | Reviewed audits - passed |
| Clean Desk Policy | Policy Exists reviewed audit | Passed |
| Facility Access Monitoring | Policy Exists reviewed audit and logs | Passed |
| Training | ||
| FDCPA | Review of adequacy and frequency of training | Passed |
| TCPA | Review of adequacy and frequency of training | Passed |
| Compliance Training | Review of adequacy and frequency of training | Passed |
| Compliance Management Program | ||
| Oversight | Reviewed organizational structure, authority, and personnel | Passed |
| Monitoring | Reviewed monitoring programs for adequacy and frequency | Passed |
| Training | Reviewed training programs | Passed |
| Complaint Management | Reviewed program & system to manage | Passed |
| Written Policies and Procedures | Policy Exists Procedure(s) Exists | Passed |
| Public Internet Search | ||
| Vendor Name/Keyword | Performed searches and examined all posts | Acceptable results |
| CFPB Complaint Database | Examined CFPB complaints, resolutions, and response timing | Passed |
For more information on how our services can benefit your organization contact us at (877) 350-9933 X5 or wrw@vpcs.biz
