Maintaining productive and safe relationships with key vendors is critical to the successful management of loan portfolios. This includes but is not limited to payment processors, call centers, lead providers, credit bureaus, collection agencies, and debt purchasers.
VP Compliance Services performs detailed compliance audits of these types of vendors, servicers, and debt buyers. As such, we have identified vendors who support compliance “best practices” in their operations and lenders they service or buy from. Selecting a third party vendor or debt buyer is a critical decision each lender makes. An uninformed decision on your servicer or debt buyer can be a critical mis-step in the management of your portfolio and cause increased scrutiny of regulators, fines, suits, and more.
If you’re uncomfortable with the due diligence undertaken to select your vendors or have a need to develop a relationship with other vendors for the purpose of business continuity please contact us to discuss your needs and we’ll make a recommendation.
CALL CENTERS (SALES, CUSTOMER SERVICE AND COLLECTIONS)